Shipping Policy

Last updated: August 1, 2026

Thank you for shopping with The Reset Room. Please read the following details about how we process and ship your order.

1. Order Processing Time

• Orders are typically processed within [1–3] business days after payment is confirmed.
• During high-demand periods (sales, holidays), processing may take slightly longer. We'll notify you of any significant delays.

2. Shipping Times

• Since our products are shipped from our supplier network, estimated delivery times are:
  •  10 to 14 business days depending on location and order type
• These are estimates only and not guaranteed. Delivery times may vary due to customs processing, courier delays, weather, or other events outside our control.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and the item(s) ordered.
• [We offer free shipping on orders over $X, if applicable.]

4. Order Tracking

• Once your order ships, you'll receive a confirmation email with a tracking number.
• Please allow [24–48 hours] for tracking information to update after dispatch.

5. Customs, Duties, and Taxes (International Orders)

• International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
• We are not responsible for delays caused by customs processing.

6. Incorrect Address

• Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.
• If you notice an error shortly after placing your order, contact us immediately at theresetroom11@outlook.com and we'll do our best to update it before dispatch.

7. Lost or Damaged Items

• If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the damaged item and packaging.
• If your tracking shows delivered but you haven't received your order, please contact us within [7 days] so we can investigate with the courier.

8. Multiple Items

• If your order contains multiple items, they may ship separately and arrive at different times, depending on supplier location and stock availability. This does not mean part of your order is missing.

9. Contact Us

For any shipping questions, reach out to us at theresetroom11@outlook.com